Return & Refund

1. Can I get a refund for my order?
Refunds are only available if you receive a damaged product. If your order arrives with any damage or defects, please notify us within 24 hours of receiving the package.

2. How do I request a refund for damaged goods?
To request a refund, you must provide proof of the damage by sending clear photos or videos of the damaged product to our email at support@sneakpredator.com. Please include your order number and a brief description of the issue in your email.

3. What happens after I submit proof of damage?
Once we receive your photos or videos and verify the damage, we will process your refund or send a replacement item, depending on your preference. We aim to resolve these issues as quickly as possible to ensure your satisfaction.

4. What if the product is not damaged?
If the product is not damaged, but you wish to return it, please note that the return shipping costs will be the responsibility of the customer. We do not offer refunds for undamaged items unless otherwise stated.

5. How long does it take to process a refund?
Once we have approved your refund request, it usually takes 5 to 10 business days for the refund to appear in your original payment method. Processing times may vary depending on your bank or payment provider.

6. What if I miss the 24-hour window to report damage?
If you do not report the damage within the 24-hour window, we may not be able to offer a refund. We encourage all customers to inspect their products as soon as they are delivered to ensure prompt reporting of any issues.

7. Who covers the return shipping costs for damaged items?
If the product is damaged and your refund request is approved, we will cover the return shipping costs, if applicable. For non-damaged returns, the customer is responsible for all shipping fees.

8. What if I want to exchange an item instead of getting a refund?
If the item is damaged and you would prefer an exchange instead of a refund, please indicate this in your email. We will arrange to send you a replacement once we have received proof of the damage.

For any additional questions or concerns regarding refunds, please don’t hesitate to contact us at support@sneakpredator.com. We’re here to help!