Customs & Fees

1. Do I have to pay customs fees?
No, in most cases, you won’t have to pay any customs fees. We take measures to ensure that the majority of our shipments avoid additional charges upon arrival in your country.

2. Why do some packages incur customs fees?
In rare instances, depending on your country’s customs regulations, you may be asked to pay import duties, taxes, or other related fees. These fees are determined by your local government and are outside of our control.

3. How can I avoid customs fees?
We make every effort to minimize the chance of customs fees by selecting the appropriate shipping methods and accurately completing all necessary customs declarations. However, the final decision rests with your country’s customs office.

4. Who is responsible for paying customs fees if they are applied?
If your order is subject to customs fees, the responsibility lies with the recipient. These charges vary from country to country, so we recommend checking with your local customs office for more detailed information regarding potential fees.

5. Will customs delays affect my delivery time?
In some cases, customs inspections may cause slight delays in delivery. While we work hard to ensure your package arrives within the estimated shipping time (7 to 18 days), we cannot control how long customs may take to process your order.

6. How do I know if my package is held at customs?
If your package is held at customs, you may receive a notification from your local postal service or customs office. You can also track your package using the tracking number provided in your dispatch email for updates on its status.

7. What should I do if my package is delayed at customs?
If your package is delayed at customs, please contact your local customs office for further details. In most cases, the package will be released after processing. If the delay persists, you can also reach out to us at support@sneakpredator.com, and we will assist you in resolving the issue.

8. What information is included in the customs declaration?
We include all necessary information on the customs declaration, including the product description, value, and shipping details. This helps facilitate a smooth customs process and reduces the likelihood of additional fees.

9. Does the value of my order affect customs fees?
Yes, some countries have a value threshold below which packages are exempt from customs fees. If the value of your order exceeds this threshold, customs fees may apply. It’s best to check your country’s regulations to understand the limits.

10. Can Sneak Predator cover any customs fees if they arise?
Unfortunately, we cannot cover customs fees, as these are imposed by your local government. However, our team is happy to provide guidance if you have any questions or concerns about customs fees and the delivery process.

If you have any further questions about customs or your delivery, feel free to contact us at support@sneakpredator.com. We’re always here to help!